Refund Policy

1. General Refund Policy

At Boost My SaaS, we stand behind the quality of our services. We offer refunds under specific circumstances to ensure your satisfaction and maintain our reputation for excellence.

2. Refund Eligibility

Refunds may be available in the following situations:

• Service Not Started: If we haven't begun work on your project
• Quality Issues: If our work doesn't meet agreed-upon standards
• Service Cancellation: If you cancel before significant work begins
• Technical Problems: If we cannot deliver due to technical issues
• Platform Changes: If Reddit makes changes that prevent service delivery

3. Refund Timeframes

Refund processing follows these timeframes:

• Initial Review: Refund requests reviewed within 48 hours
• Processing Time: Approved refunds processed within 5-7 business days

4. Refund Amounts by Service

Reddit Marketing Service ($299/month)

• First 2 days: 100% refund if no work has begun
• Days 3-14: 75% refund if minimal work completed
• Days 15-30: 50% refund if partial work completed
• After 30 days: No refund available

Subreddit Building Service ($499/month)

• First 7 days: 100% refund if subreddit not created
• Days 8-14: 75% refund if subreddit created but minimal content
• Days 15-30: 50% refund if significant work completed
• After 30 days: No refund available

5. Non-Refundable Situations

Refunds are not available in the following circumstances:

• Services that have been fully completed and delivered
• Work that has been approved and accepted by the client
• Services cancelled after significant work has been completed
• Violation of our terms of service or Reddit's community guidelines
• Client failure to provide necessary information or cooperation
• Changes in client requirements after work has begun
• Client dissatisfaction with results that meet agreed-upon specifications

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to support@boostmysaas.today
2. Include Details: Provide your order number and reason for refund
3. Documentation: Include any relevant screenshots or evidence
4. Timeline: Specify when you'd like the refund processed

We will review your request and respond within 48 hours.

7. Refund Review Process

Our refund review process includes:

• Initial Assessment: Review of refund request and circumstances
• Work Evaluation: Assessment of work completed and quality
• Client Communication: Discussion of concerns and potential solutions
• Resolution Options: Offer of refund, partial refund, or service adjustment
• Final Decision: Clear communication of refund amount and timeline

8. Partial Refunds

Partial refunds may be offered when:

• Some work has been completed but not the full scope
• Quality issues affect only certain aspects of the service
• Client requirements change mid-project
• Technical limitations prevent full service delivery
• Client cancels after significant work has been completed

Partial refund amounts are calculated based on work completed and value delivered.

9. Refund Processing

Once a refund is approved:

• Payment Method: Refunds are processed to the original payment method
• Processing Time: 5-7 business days for internal processing
• Bank Timeline: 3-5 additional business days for bank processing
• Confirmation: You'll receive email confirmation when refund is processed
• Tracking: Refund status can be tracked through your payment provider

10. Dispute Resolution

If you disagree with our refund decision:

• Direct Discussion: We encourage open communication to resolve issues
• Evidence Review: We'll review any additional evidence you provide
• Alternative Solutions: We may offer service adjustments instead of refunds
• Escalation: Complex cases may be reviewed by senior management
• External Resolution: If needed, we can involve third-party mediation

11. Service Adjustments vs. Refunds

In many cases, we prefer to adjust our services rather than issue refunds:

• Quality Issues: We'll fix or redo work to meet standards
• Timeline Delays: We'll extend service periods to compensate
• Scope Changes: We'll adjust deliverables to meet new requirements
• Technical Problems: We'll work around limitations or find alternatives
• Client Satisfaction: We'll modify approaches to better meet expectations

12. Special Circumstances

We may offer exceptions to our standard refund policy in special cases:

• Medical Emergencies: Documented health issues affecting service use
• Business Closures: Unexpected business shutdowns or changes
• Platform Changes: Major Reddit policy changes affecting service delivery
• Long-term Clients: Special consideration for established relationships
• Force Majeure: Extraordinary circumstances beyond anyone's control

13. Contact Information

For refund requests or questions about our refund policy:

14. Policy Updates

This refund policy may be updated periodically. We will notify you of any material changes through:

• Email notifications to active clients
• Website updates with policy changes
• Clear indication of policy version and update date

Continued use of our services constitutes acceptance of updated policies.

15. Our Commitment

We are committed to:

• Providing high-quality services that meet your expectations
• Fair and transparent refund policies
• Quick response times to refund requests
• Professional handling of all refund situations
• Finding solutions that work for both parties

Our goal is your complete satisfaction with our services.